Emergency Customer Service Procedures

If a problem of urgent nature (such as a plumbing leak or electrical failure), occurs during Monday - Friday after 5pm or between 5pm Friday evening and 8am Monday morning, Straight Arrow Construction provides a 24-hour Emergency Service for our customers.

THE FOLLOWING STEPS ARE FOR EMERGENCIES ONLY:

  A.  IF AN EMERGENCY THREATENS PROPERTY OR IS A HAZARD TO PERSONS:

       Call our Customer Service Department at (909) 599-3405 Monday - Friday from 8am to 5pm.

B.  DURING EVENING HOURS, WEEKENDS AND HOLIDAYS, PLEASE CALL THE STRAIGHT ARROW

      CONSTRUCTION EMERGENCY SERVICE MESSAGE CENTER FOR EMERGENCIES ONLY:

      1.  Dial (626) 367-7574.

      2.  Please give the Straight Arrow Construction Emergency Service Message Center operator the following information:

              a. Your name

              b. Your telephone number

              c. Your address

              d. A brief description of the Emergency you are reporting

           Your message will be sent to our On-Call Emergency Pager and a Straight Arrow Construction Representative will

           return your call as quickly as possible to assist you in resolving your problem.

       3.  Please follow up after the initial phone call by faxing the Work Order Form to: (909) 599-7405

  C.  UNLESS THE PROBLEM THREATENS PROPERTY DAMAGE OR IS A HAZARD TO PERSONS, IT IS NOT CONSIDERED

       AN EMERGENCY.

       *If you call a subcontractor for non-warranty or non-emergency items during non-working hours, you will be charged for

        the service call.

  D.  TOTAL ELECTRICAL FAILURE

       In the unlikely event of a widespread electrical failure, please contact your local electrical company directly.